Heuristics: 2. Match between system and the real world



The logic and the way the people see the Atro cinema kiosk system’s interface is pretty much the same way as if they are purchasing tickets from a salesman:
a. Indicate their interest by clicking on the screen (same is if they start a conversation with the sales man)
b. They see a list of movies (same as if they were told the current movies by a person) OR (they collect reserved tickets (same as if they asked a real person for them)
c. They choose ticket options (projection and quantity) the same way as if a real person asked them for the projection and the quantity.
d. They pay by cash or card in the same way as if they were paying to a real person.

The main purpose of the kiosk is to replace the sales person.